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Veterinary Practices

Care for every patient.
Answer every
call.

Solara answers calls, triages emergencies, sends vaccination reminders, and follows up after treatments. Your team focuses on the animals. Solara handles the phones.

Emergency triage Vaccination reminders 24/7 answering Post-treatment follow-up
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Veterinary practice

Average annual spend per owner

£2,400

£180

Average consultation and treatment value

34%

Vet practices that miss calls during peak hours

£2,400

Average annual spend per pet owner

3x

Higher retention with post-treatment follow-up

How Solara helps

More appointments.
Better care.

24/7 appointment answering

Solara answers every call to your practice, including evenings and weekends, and books appointments directly into your system.

Pet owners who cannot reach you will find another practice. Solara ensures you capture every booking.

Emergency triage

Solara identifies emergency calls and escalates them immediately to your on-call vet, ensuring urgent cases are never missed.

A missed emergency call is a welfare risk and a reputational risk. Solara ensures every urgent case reaches the right person.

Vaccination and health check reminders

Solara sends automated SMS reminders to pet owners when their animal is due for annual vaccinations, boosters, or health checks.

Preventive care appointments are high-frequency, high-margin revenue. Automated reminders ensure owners never miss a booking.

Post-treatment follow-up

Solara sends a check-in SMS 48 hours after a procedure or treatment to ask how the patient is recovering and invite a follow-up visit if needed.

Pet owners who feel their vet cares return more often and recommend the practice to friends. Aftercare is the most powerful retention tool in veterinary medicine.

Pet insurance claim support

Solara handles inbound calls about insurance claims, directing owners to the right process and booking a call with your admin team.

Reducing friction around insurance claims improves client satisfaction and reduces the administrative burden on your reception team.

Lapsed patient reactivation

Solara identifies pet owners who have not visited in 12 months and sends a personalised SMS inviting them back for a health check.

Lapsed clients are your most cost-effective source of new revenue. A single reactivation campaign can generate thousands in appointments.

Real scenarios

Every pet owner
feels supported.

Scenario 1

A dog owner calls at 8pm about a limping pet

Without Solara

Call goes to voicemail. The owner searches for an emergency vet and books elsewhere, potentially becoming a long-term client of a competitor.

With Solara

Solara answers, assesses the urgency, and either books a morning appointment or escalates to the on-call vet.

Appointment secured, potential long-term client retained

Scenario 2

200 cats are due for their annual booster vaccinations

Without Solara

Owners forget. Vaccination rates drop. Revenue from preventive care declines.

With Solara

Solara sends: 'Whiskers is due for her annual booster. Book this month and we will include a free health check.'

80 to 120 appointments booked from a single campaign

Scenario 3

A dog had surgery three days ago

Without Solara

The owner has not heard from the practice. They are anxious and post a worried review online.

With Solara

Solara sends a check-in SMS: 'How is Max recovering? Let us know if you have any concerns.' The owner feels reassured and leaves a five-star review.

Client retained, five-star review generated

Give every patient the care they deserve.

We'll show you how Solara handles calls for your practice, including emergency triage and appointment booking.

Get a demo for your practice

Monthly or annual billing. Live within 48 hours. All prices exclude VAT.