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Funeral Directors

Always there
when families
need you most.

Solara answers every call with compassion, books arrangement meetings, and follows up on pre-arrangement enquiries. Families are never met with a voicemail.

24/7 compassionate answering Arrangement booking Pre-arrangement follow-up Out-of-hours coverage
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Funeral director

Average arrangement value

£4,706

£4,706

Average UK funeral arrangement value (2025)

1 call

Families typically call once, then move on

24/7

When families need support

£3,000+

Average pre-arrangement plan value

How Solara helps

Compassionate service.
Professional results.

24/7 compassionate call answering

Solara answers every call with a calm, empathetic tone, day and night. Families in need are never met with a voicemail.

A family who cannot reach you will call the next funeral director in their search results. A single unanswered call is a lost arrangement worth thousands.

Arrangement meeting booking

Solara takes the caller's details and books an arrangement meeting directly into your diary at a time that suits the family.

Removing friction at the most difficult moment builds immediate trust and secures the arrangement before the family has time to reconsider.

Sensitive call triage

Solara identifies the nature of the call, whether a first call of need, a pre-arrangement enquiry, or an existing family, and routes accordingly.

Every family receives the right response at the right time, protecting your reputation for care and professionalism.

Pre-arrangement enquiry follow-up

When someone enquires about pre-arranged funeral plans, Solara follows up with a call or SMS to answer questions and invite them to a consultation.

Pre-arrangements are high-value, long-term revenue. Most are lost simply because no one followed up in time.

Bereavement support SMS

Solara sends a thoughtful SMS to families at the one-month and one-year anniversary of a funeral, offering support resources and a gentle reminder of your services.

Families who feel remembered return for future arrangements and refer others. Compassionate aftercare is the most powerful marketing a funeral director can do.

Out-of-hours coverage

Solara handles all calls outside your business hours with the same professionalism as your in-house team, ensuring no family is turned away.

Death does not keep office hours. Being reachable at 2am is a genuine competitive advantage in this sector.

Real scenarios

The calls that matter
most, always answered.

Scenario 1

A family calls at 11pm after a loved one has passed

Without Solara

They reach an answerphone. Distressed and unsupported, they call another funeral director who answers.

With Solara

Solara answers with warmth, takes the details, and books a first meeting for the following morning.

Average arrangement value: £4,706

Scenario 2

A couple in their 60s enquire about pre-arranged funeral plans

Without Solara

They receive a brochure in the post. No one follows up. They arrange with a competitor who called them back.

With Solara

Solara calls them within 24 hours to answer questions and book a no-obligation consultation.

Pre-arrangement secured, typically £3,000 to £5,000 per plan

Scenario 3

A family who arranged a funeral 12 months ago has not been contacted since

Without Solara

They have no reason to think of you when another bereavement occurs in the family.

With Solara

Solara sends a thoughtful anniversary message. The family feels remembered and refers a friend when the time comes.

Referral arrangement secured through compassionate aftercare

Be there for every family.

We'll show you how Solara handles sensitive calls with exactly the right tone for your practice.

Get a demo for your practice

Monthly or annual billing. Live within 48 hours. All prices exclude VAT.